The Least Competent Analytic lists the people outside of your organization whom you are least competent with, on average, during the selected time period. This tool is extremely useful in recognizing the conversations that may require additional attention.
The analytic provides three information about the prospect/s you're least competent with:
Name
The name of each prospect that you're perceived to be least competent with. This will allow you to quickly identify the prospects that you need to pay more attention to.
# of Interactions
This metric will enable you to assess the urgency of each conversation and prioritize certain prospects. You might consider improving your competence levels with a prospect based on the number of interactions.
Last Interaction
This can assist you in determining whether it's worthwhile to respond to a low competence communication anymore.
Based on these information, you can evaluate which conversations you need to prioritize so you can have a better standing with your prospects.